Shipping Policy for Mehrians and Shagla Superstore

Welcome to Mehrians and Shagla Superstore, a premier retail destination in St. Petersburg, Florida. We specialize in providing high-quality products across several categories, including food and drinks, pet supplies, health and wellness, home and kitchen items, and personal care products.

This shipping policy explains how we ship your orders, how much we charge for shipping, how long it takes for your orders to arrive, and what to do if you have any questions or issues with your orders.

1. Shipping Options and Costs

We offer the following shipping options for domestic and international orders:

• Standard Shipping: This is the most economical option, which takes 3 to 7 business days for domestic orders and 10 to 20 business days for international orders. The cost of standard shipping depends on the weight and size of your order, as well as the destination. You can see the exact cost of standard shipping at checkout before you place your order.
• Expedited Shipping: This is the fastest option, which takes 1 to 3 business days for domestic orders and 5 to 10 business days for international orders. The cost of expedited shipping depends on the weight and size of your order, as well as the destination. You can see the exact cost of expedited shipping at checkout before you place your order.

We may offer free shipping for certain orders, promotions, or events. We will notify you of any free shipping offers on our website, social media, or email newsletters. Free shipping offers are subject to change or cancellation at any time, without notice or liability.

2. Order Processing Time

Order processing time is the time it takes for us to prepare your order for shipment, after you place your order. Order processing time does not include shipping time, which is the time it takes for the carrier to deliver your order to your destination.

We process orders within 1 to 2 business days, excluding weekends and holidays. If we experience a high volume of orders, order processing time may be extended by an additional 1 to 2 business days. We will notify you of any delays in order processing time by email.

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your order online. You can also track your order status on our website by logging into your account and clicking on “My Orders”.

Please note that it may take up to 24 hours for the tracking information to update on the carrier’s website. If you do not receive a confirmation email or a tracking number, or if you have any questions or issues with your order tracking, please contact us at admin@mehrianandshagla.com.

4. Delivery Time

Delivery time is the time it takes for the carrier to deliver your order to your destination, after your order is shipped. Delivery time does not include order processing time, which is the time it takes for us to prepare your order for shipment, after you place your order.

Delivery time depends on the shipping option you choose, the weight and size of your order, and the destination. You can see the estimated delivery time for each shipping option at checkout before you place your order.

Please note that delivery time is an estimate and not a guarantee. Delivery time may vary due to factors such as weather, customs, carrier delays, or other unforeseen circumstances. We are not responsible or liable for any delays or failures in delivery due to factors beyond our control.

5. Customs, Duties, and Taxes

For international orders, you may be subject to customs clearance, duties, and taxes, which are levied by the destination country. These charges are not included in the price of the products or the shipping costs, and are your responsibility to pay.

We are not responsible or liable for any customs clearance, duties, taxes, or other fees that may apply to your order. We have no control over these charges and cannot predict what they may be. We recommend that you contact your local customs office for more information before you place your order.

If you refuse to pay the customs clearance, duties, taxes, or other fees, or if you refuse to accept the delivery of your order, you may be subject to additional charges or penalties. We reserve the right to deduct any such charges or penalties from your refund, if applicable.

6. Damaged, Lost, or Stolen Packages

We take great care in packaging and shipping your orders, but sometimes accidents or errors may occur during transit. If your package arrives damaged, please inspect the contents and contact us within 7 days of delivery. We will work with you to resolve the issue as soon as possible.

If your package is lost or stolen, please contact us within 30 days of the expected delivery date. We will work with you to file a claim with the carrier and track the status of your package. We are not responsible or liable for any packages that are lost or stolen after they are delivered to your destination.

7. Questions or Issues

If you have any questions or issues with your order, please contact us at admin@mehrianandshagla.com. Our customer service team is available Monday to Friday, 9 am to 5 pm EST, excluding weekends and holidays. We will do our best to assist you and answer your inquiries within 24 hours.

Thank you for choosing Mehrians and Shagla Superstore! 🛒🌟